Seniors

Catholic Charity Websites

Challenge/Objective

The websites for the healthcare service facilities managed by Catholic Charities of New Hampshire were in need of an overhaul. Aside from outdated technology, each of the six locations had a separate website to manage. For the small internal communications team, making updates across six different sites was a cumbersome process, and keeping information consistent was a challenge. Due to the age of the sites, strong technical knowledge was also needed to make certain changes. Each of the locations needed its own online presence, with the ability to share pages and information consistently across the organization.

Old CCNH website
Multisite

Strategy

A WordPress platform was used to create a multisite network. This system allowed each of the six facilities to have its own site managed under a single dashboard. A template was used across all sites to maintain a consistent look and feel and streamline the information. The sites are customized to include the unique offerings at each location and showcase their own residents and staff. Any shared content pages, such as information about the parent organization or policies, updates across all sites with a single change. To simplify the process for content management, admin access can be granted to a single location so individuals on site can update frequent changes, such as menus and activity calendars.

Target Audience

The updated sites have a warm tone, featuring photos of residents and unique features of the facilities and grounds. A more modern look and feel with reduced content and a simplified navigation system create an enhanced user experience. The sites are also now designed to be more mobile friendly and ADA compliant, a necessity in today’s world. ADA compliance means that “all electronic and information technology (like websites) must be accessible to people with disabilities.” The core principles of this compliance reference perceivability, operability and understandable and robust content. Managing updates has improved dramatically due to the single dashboard and multisite setup.

Website

When asked to redesign their existing website, we first completed a thorough audit and intake of what features and additional functionality was desired by the Catholic Charities New Hampshire staff and Board of Directors. To address those requests, we converted their site to a more user-friendly framework so they could have added control of making their own updates. We also created a Member Portal with unique logins for staff and board members to access internal alerts, a message forum, internal news and document downloads, including HR documents and the President’s Report.

Facility Pages:

Mt. Carmel
St. Ann
St. Frances
St. Teresa
St. Vincent de Paul
Warde

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